Martin Luther King Community Healthcare Streamlines Processes and Increases Awareness with Omnigo

“The Omnigo system allows us to create an environment that’s conducive to our organization and creates an opportunity for dispatch to do multiple things at once -- including multiple calls – where, with the system prior, dispatchers had to take one call, manually type in the data, then take the next call.” Samuel Obregon, Supervisor for the Public Safety Department, Martin Luther King Community Healthcare

Customer

Martin Luther King Community Healthcare, Los Angeles, California

Challenge

Martin Luther King Community Healthcare (MLKCH) had been relying on Excel spreadsheets to track incidents and dispatch calls, creating three major issues for their public safety department:

“Just retrieving the data from an Excel spreadsheet is so time consuming and taxing for one person to figure out how many calls of service we had in a month or the number of workplace violence incidents we had in a quarter. We literally had to go through every page,” said Samuel Obregon.

Solution

MLKCH looked at a number of solutions but found many of them were designed solely for public safety rather than customizable to meet the needs of the healthcare industry.

“A lot of the solutions don’t allow you to customize the software. There was no solution that allowed us to input all of our facilities and gather the data if there were any calls that occurred at an offside clinic or on a different floor,” said Obregon.

It was clear that Omnigo was the best solution to fit their needs. Omnigo’s dispatch module allowed MLKCH to create an environment that was conducive to them, with customizable dropdowns that minimized the time spent filling in data. It also allowed dispatchers to complete multiple tasks or take multiple calls at once and track and report data for the entire organization.

Results

With Omnigo’s system, MLKCH’s public safety department is now able to break everything down by floor, tower, and offside clinics, and enter in call types using the organization’s codes. They can also easily extract reports rather than searching through every Excel spreadsheet.

“The documentation portion is instrumental. We’re able to pull data if we have to review an event and access that important information from beginning to end of an incident,” said Obregon. “Through the system, it’s a lot easier to extract data, and it reduces those manhours spent tracking those trends and then using that information for resources or to justify why we need this or that.”

The Dispatch module also helps the department understand their raw data. They use it for monthly and quarterly extraction of data. They can use that data to track people who potentially could be violent offenders, and the software has also been instrumental in tracking trends during COVID-19 and combatting workplace violence.